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Returns Procedure
If you are not satisfied with your purchase for any reason please use the form below to contact us.
Do not return the item to the website contact address. Most products need to be returned directly to the manfacturer's address using their returns procedures.
Refund Policy
Faulty, misdescribed or damaged
- For faulty, misdescribed or damaged items we make a full refund including any return postal charges.
If possible when an item is received damaged do not accept/sign for the parcel - request that the courier return it to the sender.
Incorrectly Ordered
- Where an item is incorrectly ordered it must be returned in unused, re-saleable condition within 14 days. We will refund the purchase price of the item excluding all postal costs provided the correct part is ordered from us at the same time (please note the returns charge for cats and front pipes below).
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No longer required
- Items returned within 7 days will be refunded in full less postal/restocking charges (please note the returns charge for cats, front pipes and lambda sensors below).
- Items returned after 7 days but less than 14 days will be refunded less 10% handling and postal charges(please note the returns charge for cats, front pipes and lambda sensors below).
- Items returned after 14 days are by negotiation. We reserve the right to refuse any return after this time.
Front Pipes and Catalytic Converters
Front pipes and catalytic converter returns can only be arranged through our manufacturer's courier pick up service which is chargeable at £25.
Lambda sensors
The process for Lambda sensor returns is arranged by our supplier. The cost is £10 and unfortunately takes at least two weeks. Functioning lambda sensors cannot be returned for a refund if they have been fitted.
Returned parts condition
All refunds are dependant on the returned item(s) being received by our manufacturer/supplier in re-saleable condition. Items received by you in damaged condition are the only exception. Any lambda sensor that has been fitted, spanner marks, etc, will not be in re-saleable condition.
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